You’ve been in something unforeseen or your car has experienced some cosmetic/structural damage because of bad ride out. Either way, you want the dents, dings and scratches fixed as soon as manageable. Entrusting your prize vehicle to really auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most beneficial interest at heart.
Take for instance the recent “Sierra Vista Herald” news report declaring, “Auto repair shops to be witnessed.” Seems Arizona’s new attorney general is putting a sting operation into effect in new york state that will “determine if those in the business of car repair think you are honest with their viewers.”
What prompted the fact that such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they really don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them into a lowball estimate.
In light of situations like these, it’s it is no wonder recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests at heart. Recently, EMC Publishers reported than a “Local auto repair shop [had been] recognized by BBB for its integrity.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in every area of business by the auto repair service provider secured the win.
One of the approaches the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective in order to be getting you back on the road quickly and when using the confidence that your vehicle has been restored in your own complete satisfaction. ICAR Gold class certification also suggests that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way in which the auto repair service walked away with no honor was by taking the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available inside. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative elements. Watch out for auto body shops that use knock-offs or cheap imitations but charge you just slightly under a competitor that is committed to the actual deal and backs it up along with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off because of your auto repair garage. A reputable car body team focuses on by taking your stress out of your process with focus on detail from quote, to insurance agency document approvals, all the way through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536